Where do your products come from?
All of our products are sourced in the tropical paradise of Bali and Vietnam. We work in partnership with local Balinese and Vietnamese artisans to bring you these products.
Where is Cocohut based?
We are based in the United Kingdom with warehouses in Australia, New Zealand and America (coming soon!).
How do I care for my coconut products?
Wash in warm, soapy water. We recommend not to wash in a dishwasher.
Every so often polish your bowl with coconut oil or flaxseed oil to restore shine.
When will my order be shipped?
All standard orders received before 12pm (GMT) will be dispatched on the same working day. All other orders will be dispatched the following working day. Please note delivery time is in working days.
For orders outside of the UK or Europe please allow up to 21 working days for delivery in case of delays due to customs clearance or your local mail service.
NB: Currency conversions displayed above may vary and be altered according to exchange rates.
What is your returns policy?
We do not offer refunds however, if you receive your product and it is faulty or damaged then we will replace this free of charge if notified within 14 working days. Please note that due to the nature of this product small imperfections may already be present.
Do you offer a wholesale service?
We certainly do - all at very competitive rates! Please contact our team at firstname.lastname@example.org in order for us to create your ideal package.
My query isn't listed here... help!
Don't panic! Please contact our team via email at email@example.com